Privacy Policy

Who We Are

This policy explains how Le Petit Empire Designer Cakes, operated by My Sweet Dream, handles personal data relating to enquiries, purchases and use of designercakes.sg.

Information We Collect

Depending on your interaction with us, we may collect:

Customer and recipient names, telephone numbers, email and delivery addresses
Order details, payment references and transaction status
Messages, design references, photographs and personalisation instructions
Dietary information you choose to provide
Website account information and marketing preferences

Our website uses WooCommerce. Online payments are handled through Qashier. Please do not send card details through WhatsApp or email. If you provide another person’s information, please ensure you are authorised to share it for the order.

How We Use Information

We use information to answer enquiries, prepare and fulfil orders, coordinate payment and delivery, provide customer support, maintain business records and resolve disputes.

Marketing communications require your consent or another appropriate lawful basis. You can unsubscribe from marketing emails or message us “STOP” on WhatsApp. Necessary order communications may continue.

Who Receives Information

We share information where necessary with payment providers, delivery providers, website and email hosting providers, and technical service providers supporting our business. WooCommerce and Qashier support website ordering and payment. WhatsApp and email providers process communications through their services. Orders placed through marketplaces are also subject to those platforms’ privacy policies.

We may disclose information where legally required. Information processed outside Singapore must receive protection meeting applicable PDPA requirements.

Cookies and Website Technology

Our website uses cookies and similar technologies for functions such as shopping carts and account sessions.

Our website uses Jetpack (by WordPress.com) for visitor statistics and security, and Google for WooCommerce, which may use Google tags to measure visits and purchases from Google. A WhatsApp chat button (Joinchat) opens WhatsApp when you choose to message us. You can manage cookies through your browser settings, although disabling necessary cookies may affect website functions.

Photographs and Personalised Designs

Before using identifiable customer photographs, messages or personalised designs for publicity, we obtain appropriate permission or remove identifying details.

Retention and Protection

We keep accounting and transaction records for the applicable statutory period, generally at least five years. Other personal data is retained only while reasonably necessary for its purpose or other legal or business needs. We review records and delete or anonymise information when retention is no longer needed.

We use reasonable security measures appropriate to the information we handle. No online system can be guaranteed completely secure.

Your Requests and Privacy Contact

You may contact us to request access to or correction of your personal data, withdraw consent, or raise a privacy complaint. We may verify your identity before acting. Legal exceptions may apply, and withdrawing consent may affect services requiring that information.

Data Protection Contact – Le Petit Empire Designer Cakes
Email: sales@designercakes.sg
WhatsApp: +65 8719 2856