WHAT YOU NEED TO KNOW, BEFORE ORDERING.
& FREQUENTLY ASKED QUESTIONS, ANSWERED! 🙂

WHAT’S SO SPECIAL ABOUT DESIGNER CAKES?


UNIQUENESS

❤ All our cakes are MADE TO ORDER and CUSTOMIZED.
❤ Meaning, there are NO FIXED DESIGNS.
❤ The Design, Color, Wording, Flavor can be CUSTOM TO YOUR NEEDS.
❤ What you will be getting will be a Unique Decorated Cake, ONE & ONLY Tailored To The Recipient.
❤ From our Customized Cakes Gallery: These are some design that our clients have engaged us to customize for them. You may get some ideas from there, while you may also feel free to let us know your special requests and requirements for your cake 🙂

QUALITY
❤ We only use Premium Quality ingredients, such as
¬ Top in the Trade’s Best Quality – Elle & Vire Professionnel French Butters,
¬ World’s Finest Branded Chocolates – Valrhona, The Chocolate Of Choice For Top Pastry Chefs around the world,
¬ and many more carefully selected premium ingredients!

CAKE FLAVORS
❤ Various Cake Flavors to choose from!
❤ Click on the link here to see our List of Cake Flavors! 🙂

CLASSY PACKAGING
❤ All our cakes are packaged in Classy GOLD Boxes & GOLD Ribbons.

YOUR HAPPINESS IS OUR PRIORITY
❤ Click on the link to see our Happy Customer Reviews Here! 🙂

TRUST

❤ Established Since 2012.
❤ Our team of Cake Designers, Bakers, and Salespersons are dedicated and passionate about serving you 🙂

DELIVERY SERVICES
❤ All cake orders come with complementary delivery services! *T&Cs.
❤ All our cake drivers are trained to handle the cakes to ensure that they deliver the orders to you in the perfect condition! 🙂


HOW MUCH ARE THE CAKES?

❤ As All Cakes Are MADE TO ORDER and Customized to each client’s preference.
Different Size, Different Design, Different Price.
Prices given are an estimate.
***
Final price will be quoted based on the Final Design Discussed.

CAKE SIZING.

Cakes sizing go by SERVING SIZE (inches) (eg. 6 inch, 10 inch)
***NOT BY WEIGHT (kg)
This is because, All Cakes Are Customized and MADE TO ORDER.
Different Size, Different Design, Different Weight.
For example, A 6 inch cake can weigh from 1kg to 2kg for the same exact size, just because of the design.
So it is more Ideal and True to go by sizing as you can see from the universal tool: ‘Ruler’ to know the exact cake size you will be getting 🙂

***Size stated are the width of cake.
Standard cake height is approx. 3.5 to 4 inch tall. (unless otherwise stated or requested)
Serving size suggested are Small Party Servings of approximately 1 x 2 inch Slices.
If you like your guests to have more cake you may go for a bigger size cake 🙂


Terms & Conditions

*Full payment upon confirming a booking.
*Prices are subject to change without prior notice.

Returns/Refunds Policy

Please confirm before making an order.
We have a strict no refunds policy. Payment is non-refundable and non-transferable. We are very particular about the quality of each product. No requests for refunds will be entertained due to the perishable nature of our products.

We trust the skills and efforts each and every one of our cake designers put in to help create your cakes. Refunds are not provided for any reason. Due to our full schedule and our attention to details, we spend many hours planning and preparing before even beginning on a cake.


Changes Policy

Please confirm and decide well on all details, before submitting and making an order. This is to ensure that everything is in order, and to avoid any hiccups and confusion. We plan and schedule each and every order, to ensure everything is in place from one order to the next.

For service, any changes made within 24 hours of receiving The Official Confirmation Invoice Contract will be waived.

After then, a $10 surcharge is applicable for every amended order details, after The Official Confirmation Invoice Contract had been issued and received, and after the grace period of 24 hours.

Some Examples of Changes includes;
– Change of Delivery Date
– Change of Delivery Address
– Change of Cake Flavor
– Change of Money Pulling Amount

Postponed/Bring Forward – Delivery Date:
Any changes pertaining to the order must be made at least 72 hours (3 days)  before delivery. (And subject to availability).

In the event that the event date needs to be postponed/brought forward please inform and discuss with our salesperson at least 10 days in advance. We will be able to reschedule your order for you. However, less then 10 days, no refunds and no postponed on dates as all the arrangements have been made and done.


 


Color Resolution / Exact Pattern / Handmade Policy

*Food pictures are for illustration purpose only.

Cake designs are subjected to slight variations and availability of decorative accessories.  We reserve the rights to substitute, change, accept or reject any orders or cake designs.

As all items are handmade, no two products will be exactly the same.

Fresh fruits are seasonal and sweetness cannot be assured.

Cake color and decorations may be subjected to slight variations from actual product due to possible discrepancies in photo to screen resolution.
Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. We have made every effort to display, as accurately as possible, the colors of our products that appear at the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

 


Candles & Knife.

Complimentary Knife  & Candles will be provided for every cake.
By default, 1 x Knife & 1 x Candle is given along each order. Unless otherwise requested.
It is recommended to only put 1 candles for specially design cakes, so that it the candles will not block the designs.
If you would like more than x 1 candle, Please indicate the correct number of big and small candles required. We will process the order according to sender’s request. (note: We only provide max up to 9 big candles and 9 small candles).
We also have Special Candles for you to purchase for add-on to your order.


Wording/Decorations On The Cake

Customers may request for writings on the cake. Please indicate the wordings correctly upon placing your order. Do note that due to space constraint on the cake surface, lengthy wordings may not be accommodated. We reserve the rights to accept or reject any request of writings on the cake.

We also have in-house Customized Wording Toppers , Special Light ToppersDecorative Toppers or 3D Figurine Toppers for you to purchase for add-on to your orders.


Disclaimer

Le Petit Empire Designer Cakes reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior permission).


Changes To This Statement

Please note that all Policies and Price may be subject to modifications and change without notice.


How To Confirm An Order:
For Customized Cake?

Contact Our Salespersons at:
WhatsApp: +65 98554223
Email: sales@designercakes.sg

With pictures of reference of the design you like,
& Update us with the following details:

1. Your Name for Billing:

2. Delivery Date & Day:

3. Delivery Address:

4. Time Range For Delivery (2hours range) (Example: 2 – 4PM)

5. Size Of Cake:

6. Design Of Cake (Description):

7. Flavor Of Cake:

8. Wording For Cake:

9. Preferred Payment Method:

Or Simply Fill Up This Form Below
And Our Salespersons Will Be in Contact Soon! 🙂



When Is the Best Time to Confirm an order?
How long in advance do I have to order?
What is the order lead time?
How many days do you need to make this?



 

 

 

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